Return & Refund Policy

Return & Refund Policy

Return & Refund Policy

Last updated: 28 August 2024

Thank you for shopping with JacketsThreads. We strive to ensure you are fully satisfied with your purchase. Please review our return and refund policy below for details on how to handle returns and exchanges.

Return Policy

• Eligibility: You may return eligible items within 30 days from the date of delivery. To qualify for a return, items must be in their original condition, unworn, and include all tags and packaging.
  
  

• Exclusions: We do not accept returns on custom-made orders. Custom items are tailored to your specifications and cannot be returned.
  
  

• Return Process: To initiate a return, please contact our customer service by using our contact form. Do not return the item independently. We will provide you with the correct return address and detailed instructions.
  
  

• Return Shipping: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping method or purchasing shipping insurance to ensure your return is received. JacketsThreads is not responsible for return shipping costs or for items lost during return shipping.
  
  

• Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method and may take several business days to appear on your account, depending on your bank or payment provider.
  
  

Exchange Policy

• Eligibility: You may request an exchange for eligible items within 30 days from the date of delivery. To qualify for an exchange, items must be in their original condition, unworn, and include all tags and packaging.
  
  

• Exchange Process: To request an exchange, please contact our customer service team by using our contact form. We will provide instructions for returning the original item and details on how to receive your replacement item.
  
  

• Shipping Costs for Exchanges: The cost of returning the original item and shipping the replacement item are both the responsibility of the customer. Please use a trackable shipping method or purchase shipping insurance for the return, as JacketsThreads is not responsible for these shipping costs or for items lost during transit.
  
  

Non-Refundable Items

• Custom-made orders
  
  
• Sale items (unless otherwise specified)